How organisations learn (or don't learn) from complaints can be a key indicator of how healthy the organisation's culture is... so its no real surprise that after a decade & a half to Tory attrition & engineered crisis, the NHS does not have such a greta record on companies...

Perhaps more tellingly, some people fear complaining will impact on their care, which suggests patient-staff trust is also an issue.

The Tories' shadow over the NHS remains dark

#Health #NHS

https://www.theguardian.com/society/2025/jan/27/nhs-care-report-survey-healthwatch-england-complaints