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This is a public service announcement to never ever use Oracle
A screenshot of an interaction with Oracle Cloud customer service where I ask: "I understand that. So for a reason that I cannot be told my account was terminated without any notice, all of my data deleted, and there is nothing Oracle can do to change this?" Oracle support responds "That is correct."

3 Personen haben dies geteilt

Erik Uden 🍑
After realizing that my servers were offline since the 25th of January 2025, I've been in contact with Oracle support in a multitude of ways trying to figure out why this happened and how we can recover both the account and data.

I wasn't told that my account was disabled. I didn't receive an E-Mail or anything. When logging in, I was simply told that my username or password was incorrect. After (successfully) resetting my password twice, I realized it wasn't about the password. Oracle had just deleted my account without any notice.

Both through calls and text, always with the same service request (SR) number, I contacted support. Initially, support told me that my account was flagged “Inactive” and hence disabled. They also verified that they saw me login almost daily and that I never missed a payment or anything. Even if an account was inactive, that's never a reason to disable it, especially without any warning E-Mail or an E-Mail letting me know that my account was disabled in the first place.

This chat was the result of all of that, where the highest team I've yet been elevated to told me that there's nothing they can do about it, there's no reason they can tell me for why this happened, and there's no one else I could ask.
A screenshot of a text conversation between support and Erik Uden. Support wrote: I lament to inform you that your account has been terminated by the system. Unfortunately, we cannot provide more details or reactivate your account. Erik Uden wrote: That is a shame. Is there really nothing we can do? Why was I not warned of this Occurring? did not use the account outside of what was allowed, did I?
A screenshot of a text conversation between a high level Oracle Cloud support team member and Erik Uden. Erik Uden writes “If there would've been any warning would have done whatever is necessary to change or paid money. I am just very confused as to why this happened.” The Oracle Cloud Team member responds with “There is no way to recover the account. understand this was a surprise to you, as it came without any notice, and am sorry for that.”
A screenshot of a conversation between a high level Oracle Cloud support team member and Erik Uden. Erik Uden writes “Is there anything can do to avoid this happening in the future?” The Oracle Cloud Team member responds “We cannot provide details as to the reason for termination.” and “And I must also let you know that Customers are only eligible to sign-up once, you will likely be unable to register again.”
A screenshot of a conversation between a high level Oracle Cloud support team member and Erik Uden. Erik Uden writes “I just don't know how to continue...” The Oracle Cloud employee responds “Thank you for your understanding, do think these could have been handled better.” Erik Uden writes again “This was years worth of work”

EikeZiegler hat dies geteilt

Erik Uden 🍑
I also love how I ask “Is there anything I can do to avoid this happening in the future?” and they respond with “Oh, don't worry. You don't have a future at Oracle. This will not happen to you again, as we don't allow for you to make another account.”
Erik Uden 🍑
The tech person at Oracle at least lets me know that they'd feel similarly betrayed and dislike this handling of user data too 🥲✊
A screenshot of a conversation between a high level Oracle Cloud support team member and Erik Uden. Tech support writes “Is there arnything else you require?” to which Erik Uden responds “Yes, my data.” to which the support team member responds “Do you mean the data on your Instance? We do not have access to it, nor can know if it still exists.”
A screenshot of a conversation between a high level Oracle Cloud support team member and Erik Uden. Tech support writes “The Chat team does not have access to the customers accounts or environments, we can only see the status of accounts.” and “And there is no team to which to escalate this.” I respond with “Are you sure? There needs to be someone with access. I cannot be the only person who has this happen to.”
A screenshot of a conversation between a high level Oracle Cloud support team member and Erik Uden. Tech support writes “The account termination is handled by a separate team, I do not know why they don't provide a warning.” I respond with “am sorry. I of course know that you are not at fault. do not want to lash out at you nor give you all of my anger. I think we can both understand why am aggravated by this situation, but it is not your fault.” Tech support responds with “Thank you, I would feel very similar.”
Erik Uden 🍑
Don't worry: I have backups of all of this. It's just kafkaesque what is happening here.
Erik Uden 🍑
Interestingly, two days before Oracle deleted my account and all servers associated with it, I publicly criticized Oracle's CEO in a viral post for promising dystopian AI surveillance technology to his investors.

https://mastodon.de/@ErikUden/113879369270806353

What a weird coincidence.

Erik Uden 🍑 (@ErikUden@mastodon.de)

Day three of Trump's term and the largest push for surveillance capitalism yet has been made: **Project Stargate** will be a $500.000.000.000 (*500 billion USD*) data center used for running a multitude of AIs with the purpose of spying on you.
MastodonDE
Greengordon
Welcome to the oligarchy!

"Interestingly, two days before Oracle deleted my account and all servers associated with it, I publicly criticized Oracle's CEO in a viral post for promising dystopian AI surveillance technology to his investors."

"What a weird coincidence."

GlennMG hat dies geteilt

EikeZiegler
So there is #NoFutureAtOracle for people / orgs who are politically active ?!?!
Is it because of #MAGA_fools ?
#nofutureatoracle #maga_fools
katzenberger
You're not alone. Use any search engine you'll get thousands of hits for "#oracle #account terminated without reason".

The handling is always identical: we won't tell you why; goodbye forever!

And it's been going on for years.
#oracle #account
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