TIL The service recovery paradox is a situation in which a customer thinks more highly of a company after the company has corrected a problem with their service, compared to how they would regard the company if non-faulty service had been provided.

https://en.wikipedia.org/wiki/Service_recovery_paradox
#til #todayilearned
https://www.reddit.com/r/todayilearned/comments/1ggwaax/til_the_service_recovery_paradox_is_a_situation/