"There it goes: a customer pressing question makes its way to the documentation channel of your company. Someone suggests adding a question and its answer to a doc, perhaps an FAQ section somewhere. Folks will find it, search engines will rejoice, and support will have something to link to, even if it’s just a fragile question lost in the middle of other unrelated doubts.

That’s the moment where, as a tech writer, you must stop and intercept the thought of creating an FAQ. The goal isn’t to eradicate question-and-answer formats from the face of the planet (that’d be cruel), but to ensure information is organized thoughtfully and sustainably. After all, great documentation answers questions before users even need to ask them.

So, instead of FAQing things up, consider any of the following alternatives:"

#TechnicalWriting #SoftwareDocumentation #Docs #FAQs

https://passo.uno/what-the-faq/